TRANSFER BETWEEN TERMINALS: Public buses, express buses, fixed-rate taxis and free airline shuttles are available for transfer between Sheremetyevo's two terminals (journey time: 15 minutes).

INFORMATION AND HELP DESKS: Information desks are located in the main halls. The two terminals have separate telephone numbers for information (tel: (0)95 232 6565 (Terminal 1) or 956 4666 (Terminal 2).

AIRPORT FACILITIES: Money and communications: The airport has banking and bureau de change facilities, and ATMs are available in Terminal 2 in both the Arrivals and Departures areas. Aerosot provides fax services, international telephones and photocopying. There are post offices in both terminals, Eating and drinking: There are restaurants and bars in both terminals. Shopping: Shops at the airport include duty free. Luggage: Left luggage counters are located in Terminal 2. Other facilities: The airport has a pharmacy and a medical office.

DISABLED FACILITIES: The airport does not offer many facilities for the disabled traveller although wheelchair transfer from the aircraft to the terminal building can be arranged in advance.

CONFERENCE AND BUSINESS FACILITIES: The airport has a 24-hour business centre in Terminal 2 (tel: (0)95 578 7252) which can provide telephone and fax facilities. The Novotel Hotel (tel: (0)95 578 9401 or 926 5900) has meeting rooms for up to 380 people.

CAR HIRE: Car hire companies include Avis, National, Hertz and Budget.

CAR PARKING: Short-term parking facilities are available close to both terminals.

DRIVING DIRECTIONS: From Moscow, take the M-95 motorway northbound. Exits 817 and 851 serve the airport (journey time: approximately 40 minutes).

PUBLIC TRANSPORT: Road: Taxi: Taxis are probably the simplest and safest way to get to the city apart from hotel courtesy vans; however, they are the most expensive. Taxis to Moscow are available 24 hours a day from the Arrivals level of Terminal 2 and from outside Terminal 1. There is also the Autoline fixed-route taxi and Airbus service, which departs every 20 minutes. Bus: Regular express buses run 24 hours a day to Moscow from bus stops outside Terminal 1 and a bus station on the arrivals level of Terminal 2. Local bus 551 goes to metro Rechnoi Vokzal and bus 517 goes to metro Planernaya (journey time: 45 minutes by bus, then 30 minutes by metro to the centre). Coach: Coaches run between the airport and Moscow Central Air Terminal (journey time: 50 minutes).

AIRPORT HOTELS: There are two hotels at Terminal 2: the Novotel (tel: (0)95 578 9401 or 926 5900), which offers a free shuttle transfer from Terminal 1, and the Sheremetyevo-2 Hotel (tel: (0)95 578 5753). A hotel reservations desk is also available at the airport (tel: (0)95 967 8102). Moscow hotels include the Holiday Inn, Le Meridien, Marriott, Radisson, Sheraton and Sofitel.